CV

5/22—11/22 | Remote
User experience lead for a national healthcare organization’s internal and patient-facing text- and voice-based conversational agents.

4/21—3/22 | Remote/hybrid, Austin

Initial product strategy and design for the company’s entry into the construction vertical. Designed and tested a regional marketplace app which matched skilled tradespeople to job opportunities that aligned with their skillsets and career goals.

7/20—1/21 | Remote/Austin

User experience and visual design for Northwestern Mutual’s employee training modules.

4/18—6/20 | Austin

Led and co-facilitated design thinking sessions for clients like U.S. Bank, the County of San Diego, Simon & Schuster, and AT&T. Delivered innovative solutions leveraging IBM’s cloud technology, blockchain, and AI. Designed conversational agents that gain dramatic efficiencies and carefully consider clients' brand expression. Led and conducted research and testing with users, and educated clients on ways to leverage design thinking principles to continue to innovate within their own organizations.

The Garage was unlike any other enterprise design team I’ve been a part of. As a design consultant, I worked as part of multidisciplinary teams to create user-centered solutions, from wireframe to prototype to production-ready enterprise software. We leveraged best practices from design thinking, Lean Startup, and agile to do this quickly—a typical Garage engagement ranged from 6–12 weeks, start to finish.

1/18—4/18 | Austin

Specialized in creating custom enterprise solutions powered by IBM's Watson APIs, including tools to assist in compliance, customer care, and visual recognition.

12/15–12/17 | Austin

As a founding member of the Watson Education team, I worked closely with the design manager, UX designers, user researchers, and front-end developers in the research and conception of our flagship offering, Watson Enlight. Using IBM Design Thinking methodology, the team conducted interviews and workshops with K-12 administrators and teachers to determine their day-to-day needs, difficulties, and identify opportunities to gain efficiency and ease so that they might focus on what’s most important: their students. Tasks included facilitation of and participation in design thinking workshops, wireframing, implementation of IBM’s visual design language and creation of a product-specific design system, as well as art direction and mentorship of junior designers.

Specialized in the application of cognitive technology to personalize learning and to increase student engagement and retention rate in both K-12 and the higher ed space. Tasks have included conducting and implementing user research, collaboration with foundation clients and other stakeholders in addition to leading a multifunctional internal design/development team in the conception, prototyping, and production of a cognitive tutor app and student engagement app for iOS. Strategic partnerships and clients: Pearson, York University, St. John’s University, emlyon business school.

9/13–4/14 | Austin

During my time at Happy Cog, I worked as part of a team of six, playing an active role in all phases of the web design process, from project definition through QA. My tasks included conducting stakeholder interviews, leading design workshops, writing communication briefs, designing UX/UI for responsive design prototypes, and (last but not least) graphic design. Clients included Ben & Jerry’s, TEDx Philadelphia, and Trek Bicycles.

1/10–8/13 | Austin

As part of a highly collaborative team of ten, I developed concepts and design solutions for brands like Kashi, Bear Naked, Sambazon, Beanitos, LIVE Soda, Ursa Major, Black Star Co-Op and Shiner Smokehouse. Responsibilities included art direction and design for brand identities, motion graphics, packaging, websites, and mobile applications, in addition to brand strategy/positioning, naming, and copywriting.

12/06—5/09 | Austin

Packaging design and brand development for Whole Foods Market’s house brands.