Christy Carroll | AI strategist + design consultant
why pick a lane?
The most interesting AI problems live between disciplines. I work across AI content strategy, conversation design, and product design to define how intelligent systems communicate, behave, and support human judgment in high‑stakes environments.
Every AI team needs someone who can talk to engineers, listen to users, design for uncertainty, and speak up when the model isn’t ready for prime time. I’m that gal.
my “stack”
I design AI systems across three layers, shaping what gets built, how it behaves, and whether it’s ready to ship:
Content systems: Voice, tone, prompts, and guardrails that make AI outputs clear, honest, and trustworthy.
Conversations & agents: Multi‑turn flows, agent behaviors, and escalation paths that fit real workflows.
Product experiences: End‑to‑end journeys, interface design, decision frameworks, and evaluation methods that let teams ship AI responsibly at scale.
featured work
experience
Senior AI Conversation Design Consultant — Slalom / a top-5 US bank
Designed and evaluated LLM‑powered assistance for both customers and internal associates in high‑stakes financial workflows. I shaped next‑generation chat and multi‑modal IVR experiences, supported research with contact‑center agents, and led end‑to‑end research with commercial underwriting associates—from planning and conducting interviews to synthesis and cross‑functional recommendations. I also led an AI‑adapted heuristic audit of an internal policy assistant, surfacing a 50‑point gap between technical and perceived accuracy and delivering recommendations to rebuild trust through UX, content architecture, and governance.
Conversational Content Designer & Architect — Amelia.ai (enterprise conversational AI platform, $189M+ raised; acquired by SoundHound AI)
Designed text and voice agents for healthcare and service operations at a venture‑backed conversational AI platform (now part of SoundHound AI), with multi‑turn flows, error‑aware repair strategies, and safe escalation paths for sensitive scenarios.
Global Design Consultant & Lead Product Designer— IBM Watson & Cloud Garage (2015–2020)
Led product and content design for Watson AI products, then ran AI‑focused design engagements through IBM Garage, helping Fortune 100 clients define conversational patterns, evaluation frameworks, and AI integration strategies. This is where I developed the human‑AI collaboration and trust‑calibration methods I use in my current work.