Christy Carroll | AI Strategy + Product Design

“Evolve, learn, collaborate, and counsel.”

— Edith Wharton*

— Edith Wharton*

Christy Carroll | AI Strategy + Product Design

“Evolve, learn, collaborate, and counsel.”

— Edith Wharton*

What does it mean to live Edith's ethos in the age of AI? For me, it's been a over a decade of following my curiosity: from branding to product design to AI integration, starting with IBM Watson in 2015. Today I specialize in enterprise AI adoption, trust calibration, and matching technology to real user needs. My recent research revealed critical gaps between AI capabilities and user expectations that directly impact adoption. I help organizations get past the hype and build what people actually need.

Artifacts

Some souvenirs of where I’ve been (not necessarily where I’m going). Alternate metaphor: stepping stones.

Read about my approach to AI collaboration in documenting this work.

Enterprise AI adoption through
strategic clarity, not magical thinking.


© 2025 Christy Carroll


Enterprise AI adoption through
strategic clarity, not magical thinking.


© 2025 Christy Carroll


Enterprise AI adoption through
strategic clarity, not magical thinking.


© 2025 Christy Carroll


*As distilled by Chip Conley in his book Wisdom @ Work. In Edith’s words: “In spite of illness, in spite even of the arch-enemy, sorrow, one can remain alive long past the usual date of disintegration if one is unafraid of changes, insatiable in intellectual curiosity, interested in big things, and happy in small ways.” Sounds like a recipe for an excellent life to me.